MatSenti: Unveil the Voice of Your Customers and the Market with AI-powered Sentiment Analysis

Elevate your business intelligence with MatSenti, a comprehensive AI solution that unlocks powerful sentiment analysis capabilities. MatSenti empowers you to gain deep insights into customer and market sentiment, enabling you to make data-driven decisions that optimise products, services, and customer interactions.

Two Powerful Modules for Unparalleled Insights

MatSenti offers a two-pronged approach, providing a holistic understanding of public opinion and customer experience:

Module 1: Social Media Intelligence & Public Opinion

Harness the Power of Social Listening

MatSenti delves into the vast ocean of social media data, analysing conversations across platforms to understand public perception of your brand, products, and services.

Sentiment Analysis at Scale

Our cutting-edge AI models automatically extract sentiment from social media posts, identifying positive, negative, and neutral opinions.

Actionable Insights

Gain a granular understanding of public perception. Identify areas of praise and areas for improvement, allowing you to refine your offerings and messaging strategies.

Competitive Benchmarking

Track sentiment surrounding your competitors' products and services. Identify strengths and weaknesses to gain a strategic edge in the market.

Module 1: Social Media Intelligence & Public Opinion

Effortless Call Transcription

MatSenti's voice-activated module seamlessly transcribes customer service phone calls into text, eliminating the need for manual transcription.

Unlocking Customer Emotions

Go beyond the words themselves. Our AI models analyse voice tone, identifying emotions such as frustration, satisfaction, and confusion within customer calls.

Actionable Customer Insights

Gain in-depth understanding of customer pain points, recurring issues, and areas where support needs improvement.

Agent Performance Evaluation

Analyse call transcripts to assess the effectiveness of your customer service agents. MatSenti helps identify opportunities for training and improve overall customer service quality.

Sentiment Comparison

Benchmark customer sentiment across different channels - social media, phone calls, and surveys - to gain a unified view of customer experience.

The MatSenti Advantage

MatSenti empowers businesses with a multitude of benefits:

• Data-Driven Decision Making: Make informed product roadmap and marketing strategy decisions based on real-time sentiment analysis.
• Enhanced Customer Experience: Identify and address customer concerns proactively, leading to increased satisfaction and loyalty.
• Improved Customer Service: Empower your agents with actionable insights from customer calls to resolve issues more effectively.
• Competitive Advantage: Gain valuable insights into competitor strengths and weaknesses, allowing you to refine your offerings and messaging.
• Reduced Costs: Streamline manual call transcription and gain deeper insights from customer interactions.

Unlock the Power of Sentiment Analysis with MatSenti

Don't operate in the dark. MatSenti provides the intelligence you need to make data-driven decisions that drive business growth.

Contact us today to schedule a demo and discover how MatSenti can empower you to listen to your customers and the market like never before.